THE TERMS OF SALE ABOVE ARE INCORPORATED HEREIN BY THIS REFERENCE.
1. CUSTOM PRODUCT ORDERS CAN'T BE CANCELLED OR RETURNED
Each custom product is made specifically to your specifications and as a result, your orders can't be modified, cancelled or returned.
On the order review page, you will have a chance to review your design choices and make changes before you purchase. This is very important because a customized product cannot be returned, and your purchase is non-refundable. PLEASE MAKE SURE ALL INFORMATION IS CORRECT before you proceed to purchase.
If you want to make a correction or just change things up, you can do so before you purchase. While in the order review page, just click any edit button (or pencil icon) and you'll be taken back to the customize and personalize screens to make your desired changes. Once you are satisfied, remember to review your changes carefully on the REVIEW AND BUY screen because a custom product cannot be returned.
Your custom product is made to order just for you, and we cannot accept returns. The exception is if the product was made incorrectly. Please contact customer service by submitting a Contact Us form to learn more information regarding a product.
3. CUSTOM PRODUCT PERSONALIZATION GUIDELINES
We reserve the right to refuse any requested personalization for any reason, including, without limitation, any of the following reason:
- Your custom text or design contains any profanity, or other offensive language, slogans or acronyms we deem, in our sole discretion, to be inappropriate, derogatory, or profane;
- We believe that your custom text or design includes unauthorized uses of third-party trademarks or other intellectual property, athlete images, corporate or team logos;
- We believe your custom text or design includes unauthorized uses of professional names of professional athletes and/or celebrities;
- We believe your custom text or design includes unauthorized uses of Major League Baseball, National Football League, or National Basketball Association names or logos; or,
- We believe your custom text or design includes unauthorized uses of NCAA licensed marks not already provided by Wilson's Family of Brands.
In addition, on any NCAA-related custom product, the below exclusions also apply (per the NCAA):
- No last names
- No references to current or former players/coaches
- No school/team names
- No use of the word "coach"
- No player's numbers
- No school slogans
By ordering you state your understanding and agreement that the personalization text entered is accurate and does not contain any restricted text, and that you own all rights, titles, and interest in any images or logos uploaded. Custom Products will go through an extensive quality control process. If any custom order has restricted language or names, the order will not be processed.